I Really Have To Have It | Novelty Gifts | Gag Gifts

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FREQUENTLY ASKED QUESTIONS

 

Ordering:  Payment methods

 

How do I pay?

At IReallyHaveToHaveIt.com we use PayPal for all transactions. It seems to be the most commonly used system on the net. Ebay owns it, so it must be good! With PayPal you can pay safely across the internet on your PC or Mac. All of our orders will be processed through PayPal which accepts Visa, MasterCard, Discover and American Express etc. We are currently unable to accept personal checks, cash or CODs.


Do I pay sales tax?

You will only be charged tax if you are a resident of Florida. We are required by law to charge sales tax on orders billed or shipped to Florida addresses. Tax is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.


Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm EST. Our number is 305-987-6411.  We're happy to answer any questions to the best of our knowledge. Leave a message if you're routed to our answering service...we'll return your call, generally within 24 hours.


PRIVACY


Privacy Policy?  

We hate spam as much as you do!! Your information will not be sold or shared. PERIOD

IReallyHaveToHaveIt.com respects each individual's right to personal privacy. We collect and use personal information to operate IReallyHaveToHaveIt.com and to deliver the services you have requested. We will not sell your name or information.


“Out-of-Stock” Items

IReallyHaveToHaveIt.com does not ship Back Orders. If an item you ordered is out-of-stock, or no longer available, we will send you an email to let you know that we have removed it from your order, and adjusted your order total accordingly. We will notify you when the product is back-in-stock, should you want to order it in the future.

 

SHIPPING INFORMATION

 

How will my order be shipped?

 

Our current shipping status

We ship by FedEx Ground or from the US Post Office. FedEx and USPS both deliver Monday through Saturday. We currently offer Flat Rate Shipping for $6.99 per order, and "FREE" shipping on all order over $75.00. 

In-stock orders normally ship within 48 hours, excluding weekends and holidays. However, during times of heavy order volume (especially November and December),orders normally ship within 3-5 business days of when they were placed. Generally, all items “out of stock” are marked as such on the site.  All shipping transit times quoted are business days (Monday-Friday), not calendar days.


How long does it take to get my order?

 Ground orders “generally” go out within 24 hours (not including Saturday or Sunday) primarily via US Post Office (USPS) or FedEx from sunny South Florida. Standard Ground Service can take from 1-6 business days to arrive in the Continental USA.


Can I ship express or request special shipping?

If you require Next Day Express or special shipping services, please call us at 305-987-6411 or email us.


What if I want my package left in a special place?

If you would like your package left in a specific location (at back door; with concierge; with neighbor), please enter those instructions in the “Additional Information” box when you place your order.


Can I ship to a PO Box, APO or FPO address?

Yes, we ship to PO Boxes, APO and FPO addresses via US Postal Service (USPS). We do not ship expedited services to PO Boxes or Military addresses. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:

  • The City must be entered as either "APO" or "FPO"
  • The State must be selected as either "AA" "AE" or "AP"
  • You must enter your Zip code.
  • Always remember to enter your full name, grade, and PSC or unit number. 

 Please note, orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.


Do you ship internationally?

 Unfortunately, at this time we only ship within the Continental USA.


Additional Information:

Once your order has shipped, you will receive an e-mail confirming that your order is on the way.  Occasionally orders will require special processing by a customer service representative.  In these rare cases you would be notified by email.


RETURNS & REFUNDS

 

Returns & Replacements

We’re not happy unless you’re happy!  We happily guarantee your satisfaction with our 30 Day Guarantee Return Policy.  If for any reason you are not happy with your purchase – just return it in “new condition” for a refund, you will get the full purchase price, less the shipping and handling fee. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/re-stocking fee of up to 100%. Original shipping charges are non-refundable. 

Once we have processed your return, we’ll issue your refund, less any applicable charges, to your credit card. Please allow 2 weeks from the time your return is received at our warehouse for your refund to post.

 

General Return Guidelines & Preparing Your Items(s) for Return Shipping:

All returns must be in original, new, re-sellable condition and include all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) and be received at IReallyHaveToHaveIt.com in the same condition in which you received them. Please completely fill out the items, quantity and reasons for return on the enclosed return slip. Enclose the packing slip with the item(s) being returned, and ship prepaid to the return address on the form. Please pack the items securely in the box we used to ship your order to you, or another sturdy shipping box, so that they will not be damaged during the return shipment.  IReallyHaveToHaveIt.com is not responsible for items lost or damaged during return shipping.


What if a package arrives damaged?

All items in your order are inspected and deemed to be in gift giving condition by our warehouse before your order is shipped. If you experience a package missing, damaged during shipment, or an item that is defective, missing or incorrect in your order. Save all original packing materials for inspection or return. We will replace broken items when possible, or offer a refund on damaged items.

Claims for damaged goods must be reported to Customer Service within 5 business days of delivery.  Contact us via email at info@IReallyHaveToHaveIt.com  or call 305-987-6411 to receive a Return Authorization number (RA#).

We require the return shipment to be sent with a tracking number to confirm that we receive it, so that we can issue a return for the cost of the merchandise to your credit card.  Returns sent any other way will not be accepted. Please include the Return Authorization Number  (RA#) on the front of the returned package.  

Items returned more than 30 days after date of delivery will receive a refund credit to be used towards a future order at IReallyHaveToHaveIt.com.


ADDITIONAL QUESTIONS

 

Catalog Request

At this time we do not have a paper catalog available. We will let you know as soon as one is available. Feel free to check out our website  for all current inventory. Please email us if you are interested in receiving a catalog and we will notify you as soon as our catalog is available.

 

I'm an artist. How do I sell my “brilliant” designs on your store?

We're always looking for great artists and designers! Please contact us by email.


Are you a chain? Where can I find a store near me?

Right now, we are an eCommerce store located in sunny South Florida. We're working to grow our business and open up our concept in other markets.

I like it . . .   I want it . . . I REALLY HAVE TO HAVE IT!

If you have any comments, suggestions or questions, we'd like to hear from you.


CONTACT INFORMATION

email:info@IReallyHaveToHaveIt.com

 fax:1-561-892-8228


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