I Really Have To Have It | Novelty Gifts | Gag Gifts

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RETURNS & REFUNDS


Returns & Replacements:

We’re not happy unless you’re happy!  We happily guarantee your satisfaction with our 30 Day Guarantee Return Policy.  If for any reason you are not happy with your purchase – just return it in “new condition” for a refund, you will get the full purchase price, less the shipping and handling fee. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/re-stocking fee of up to 100%. Original shipping charges are non-refundable. 

Once we have processed your return, we’ll issue your refund, less any applicable charges, to your credit card. Please allow 2 weeks from the time your return is received at our warehouse for your refund to post.

 

General Return Guidelines & Preparing Your Items(s) for Return Shipping:

All returns must be in original, new, re-sellable condition and include all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) and be received at IReallyHaveToHaveIt.com in the same condition in which you received them. 

Please completely fill out the items, quantity and reasons for return on the enclosed return slip. Enclose the packing slip with the item(s) being returned, and ship prepaid to the return address on the form. Please pack the items securely in the box we used to ship your order to you, or another sturdy shipping box, so that they will not be damaged during the return shipment.  IReallyHaveToHaveIt.com is not responsible for items lost or damaged during return shipping.


What if a package arrives damaged?

All items in your order are inspected and deemed to be in gift giving condition by our warehouse before your order is shipped. If you experience a package missing, damaged during shipment, or an item that is defective, missing or incorrect in your order. Save all original packing materials for inspection or return. We will replace broken items when possible, or offer a refund on damaged items.

Claims for damaged goods must be reported to Customer Service within 5 business days of delivery.  Contact us via email at info@IReallyHaveToHaveIt.com or call 305-987-6411 to receive a Return Authorization number (RA#).

We require the return shipment to be sent with a tracking number to confirm that we receive it, so that we can issue a return for the cost of the merchandise to your credit card.  Returns sent any other way will not be accepted. Please include the Return Authorization Number  (RA#) on the front of the returned package.  

Items returned more than 30 days after date of delivery will receive a refund credit to be used towards a future order at IReallyHaveToHaveIt.com.

 

CONTACT INFORMATION

email:info@IReallyHaveToHaveIt.com

 fax:1-561-892-8228

 


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